Our dedicated IT services team ensures your laboratory runs seamlessly — covering hardware, external software, and our in-house solutions under one roof.
We believe your laboratory shouldn't need to juggle multiple vendors when something goes wrong. Our IT services team acts as a single point of contact for all your technology needs — whether it's a hardware fault, a third-party software issue, or a question about our own products.
This all-encompassing approach means faster resolution times, fewer handoffs, and a team that understands how every piece of your technology ecosystem fits together.
Our IT services team is structured around three key areas, giving your laboratory complete technology coverage.
From workstations and servers to printers, scanners, and network infrastructure — we manage and maintain the physical technology that powers your laboratory.
We support and manage third-party software that integrates with or runs alongside your laboratory systems, so you don't need to coordinate with multiple vendors.
Direct support for all Mukon products — Skylims, SkyFlow, SkyLog, Dossier, and Minuet — from the same team that builds them.
No matter the issue, our support process is simple and streamlined.
Reach our support team via phone or email — 24/7 availability.
Our team identifies the root cause — hardware, software, or integration.
Remote or on-site resolution, handled entirely by our team.
Confirmation that everything is running smoothly before we close.
Our team is standing by to help with any hardware, software, or integration issue your laboratory faces.
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